Welcome to our Football Turf Booking Platform. By accessing or using our services,
you agree to comply with and be bound by the following policies.
1.
Terms & Conditions
Booking Confirmation
A booking is considered confirmed only after successful payment and receipt of a booking confirmation.
Management reserves the right to reject or cancel any booking due to technical issues, maintenance,
or unforeseen circumstances.
Arrival and Usage
Players are requested to arrive at least 10 minutes before the scheduled booking time.
The booking period includes warm-up, playtime, and exit time.
Extension of playtime is subject to availability and additional charges.
User Responsibilities
Users shall maintain discipline and sportsmanship while using the turf.
Any damage caused to turf property, equipment, or facilities due to negligence
shall be recoverable from the responsible user.
Prohibited Activities
Consumption of alcohol, smoking, tobacco products, drugs, or any illegal substances
is strictly prohibited within the premises. Misconduct may result in immediate
termination of booking without refund.
Weather & Force Majeure
In case of adverse weather conditions, natural disasters, power failures or
government restrictions, bookings may be rescheduled or refunded at the discretion
of management.
2.
Cancellation & Refund Policy
Cancellation by Customer
Cancellations made more than 24 hours before the scheduled booking time
are eligible for a full refund.
Cancellations made within 24 hours are not eligible for a refund.
No refund shall be provided for no-shows or unused bookings.
Cancellation by Management
If a booking is cancelled by management due to maintenance, weather conditions,
operational reasons or unforeseen circumstances, users may receive a full refund
or reschedule to an available slot.
Refund Processing
Approved refunds will be processed to the original payment method.
Refund processing may take 5 to 7 business days depending on the payment provider
and banking institution.
Disputes
Any refund-related dispute shall be reviewed by management and the final decision
shall be binding.
3.
Privacy Policy
Information We Collect
We may collect your Name, Mobile Number, Email Address,
Booking Details and Payment Reference Information.
We do not store card numbers, CVV, UPI PIN or banking passwords.
Use of Information
Information is used for booking management, payment processing,
customer support, notifications and legal compliance.
Information Sharing & Security
We do not sell or rent personal information.
Information may be shared only with payment providers,
government authorities when legally required,
and service providers necessary to operate the platform.
User Rights
Users may request correction or deletion of their personal information.
We reserve the right to update this Privacy Policy at any time.